Lumify Work Australia for Enterprise

ITIL Training for an Energy Company

The team at Lumify Work in Australia worked with an energy company based in Docklands, Victoria. The company sought ITIL training for their team.

Sue Ward, Service Delivery Leader shared:

"We wanted the entire team to have the same understanding around why ITIL concepts are so important and be able to use the same language. We are constantly striving to provide our customers with better service and I believe ITIL really helps with this."

She goes on to share that the training was excellent. The lecturer was very engaging, the time sped by and there were lots of discussions and two-way conversations. Most people were in the classroom, but a few were online, and they also felt included and involved. The general feedback from all of the attendees has been very positive.

For those who manage technology vendors, some concepts around incident and problem management (often a challenge with vendors) were very relevant. It was also interesting to understand how ITIL integrates with other frameworks and practices such as DevOps and general cloud development.

For more information, visit the Lumify Work Australia website. Contact the team at [email protected] or 1800 853 276.